01326 456 006

08 Numbers FAQs


What are 08 numbers?

08 numbers or NTS numbers belong to a group of numbers, designated by Ofcom (http://www.ofcom.org.uk/); the range includes:-

0800 Freephone
0845 Special Rate
0844 Special Rate
0871 Premium Rate

Unlike normal landline numbers, 08 numbers are not tied to one specific area of the UK. Calls are simply pointed to an existing landline number.

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Will my normal landline number(s) still work?

Yes. 08 numbers simply point to an existing telephone or fax number. So whether a customer calls you on your 08 number or your normal landline number, you still receive the call. However, we can only provide statistics for the calls to your 08 numbers.

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How long does it take to set up an 08 number?

During the working week orders normally go through in under 30 minutes. However during busy periods we recommend Customers allow 1-2 working hours.

Upon receipt of your order one of our advisors will contact you to confirm your instructions and answer any queries you may have.

We will contact you again when your service is live.

Finally you will receive an Order Confirmation via email.

Please ensure you have received your confirmation email before promoting your new number(s).

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What are the costs involved?

Charges vary according to the type of 08 number selected. For more information on pricing please refer to the appropriate link on our Products & Services page

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How do I pay for my number?

When ordering a chargeable number type e.g. 0800, you will receive a full VAT invoice in the post (or by email). Unless otherwise agreed you have 14 days to pay this invoice.

Invoices are generated a month in arrears on or around the 16th of each month (so if you ordered a number in January, you would receive your invoice on or around the 17th February).

We accept payment by Direct Debit (regular payments only), Cheque/Postal Order, Credit/Debit card and Telephone/Internet banking.

Details of how to pay appear on the back of your invoice.

If your organisation is required to use a Purchase Order and/or Cost Centre number please speak to one of our advisors on 01326 456 006, between 0900 and 1700, Monday to Friday.

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How do I get paid (revenue generating numbers only)?

Each month you will receive a statement showing your account balance. As long as your balance exceeds £10 the payment advice section of your statement will advise you to raise an invoice for the amount due. Unclaimed balances and balances below this threshold are carried forward to subsequent months.

Should you have any queries regarding your account balance or require more information about this or any other aspect of your account please contact Customer Services on 01326 456 006, between 0900 and 1700, Monday to Friday.

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If I used two different 08 numbers would I have to have two different landline telephone numbers?

No. We can set up any number of 08 numbers to point to just one telephone number. This gives you the opportunity to use different numbers for different promotions, allowing you to measure the effectiveness of your marketing.

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What information will I receive?

Online Billing allows you to actively monitor and manage your telephony services account.

By using this service, you can generate online reports of your telephony account, as well as administer the users within your company in order to create custom invoices.

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Are 08 numbers for everyone?

No. 08 numbers are only suitable for business use and not for domestic use. Whether you are a large company or a sole trader working from home, every business can benefit from our services.

Certain number types e.g. 0871*, may not be suitable for companies expecting a large amount of calls from some ‘at risk’ sections of society e.g. the elderly or people on fixed/low incomes.

0871* numbers are ideally suited to technical support lines and data response services where the use of a more expensive 09 number may be unsuitable.

* From 01.08.09 numbers starting 0871, 0872 and 0873 are classified as Premium Rate numbers.

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Can I point my 08 number to my mobile?

Subject to status all New numbers may be diverted to UK mobiles**.

Standard costings:

Divert to Mobile Service Charge (Monthly)*

£4.99*

Call charges to UK Mobile**

7.0ppm

Inclusive Minutes

N/a

All orders subject to status. Terms apply. All prices exclude VAT unless stated. *For customers choosing Email Billing option (Paper Billing add £1.00 per month). Included within chargeable number types, i.e. 03 Numbers, 0800 Numbers and 0845 Numbers.**UK Mobile including Orange, T-Mobile, Vodafone, O2 and 3 Mobile.

The above charges are additional to normal number charges and/or rebates.

Contact us for more information.

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How can I change the number that my 08 number points to?

With Online Access:

We offer a range of services with online access enabling customers to make changes at any time.

Click here for more information.

Without Online Access:

It’s very simple. Telephone or email us, quoting your name, your business name, the 08 number(s) in question and the new number that you would like the number to point to and we will do the rest.

Please note that change of destination requests are Free of charge.

During the working week change of destination requests normally go through in under an hour. However during busy periods we recommend Customers allow 1-2 working hours.

If your change is particularly important or you have a large quantity of numbers to change please give us advanced notice of when you want to make a change (when possible).

If the person requesting the change is not down as your company’s main contact on our system, we may call you to confirm your instructions.

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What if I have an 08 number with another supplier but would like to keep it and take advantage of your offers?

If you have an existing 08 number (e.g. 0800 or 0845) provided by BT, Cable & Wireless (C&W), Daisy, Gamma, Kingston (KCOM), TalkTalk, THUS or Virgin Media, you can now transfer (or ‘port’) your number(s) to our service and benefit from lower charges and/or increased revenue outpayments.

The process is straightforward and normally takes between 10 and 15 working days. Ports generally take place during the early hours of the morning, so there should be no disruption to your business.

As soon as you come over you can start to benefit from our great rates. To transfer a number today please speak to one of our advisors on 01326 456 006, between 0900 and 1700, Monday to Friday.

For more information please click here.

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Do you have any memorable numbers I can use?

As well as our standard numbers we also offer a range of memorable numbers for you to choose from. For information on pricing and availability please phone one of our advisors today on 01326 456 006 or click on the appropriate link on our Products & Services page.

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Can 08 numbers be dialled from abroad?

Unfortunately, it is not possible for any responsible operator to give a definitive yes or no answer.

Whether or not someone outside the UK can call these numbers is dependant on the overseas network they are using e.g. AT&T, France Telecom etc, rather than the country itself.

If you are expecting large numbers of calls from overseas, we would recommend you add a line on your website/literature that says something like ‘if you are calling from outside the UK please contact us on +44 208 123 1234 ..etc’

Please remember that callers outside the UK will need to dial the 08 number in it’s international format e.g. +44 845 123 1234.

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